Main Responsibilities:

• To maintain an up-to-date filing system both digitally and physically.
• Follow up on pending issues within the Directorate.
• Review files and customer queries as necessary.
• To work on online applications.
• Answering calls and guide applicants accordingly.
• Co-ordinate with students, outsourced and in-house lawyers, as need be.
• Data inputting.
• Keeping statistics.
• Any other tasks related to the smooth running of the section.
• To cooperate and assist other departments.
• Keeping up to date lists on the status of cases and other related administrative tasks.
• Ensure that stationery at the office is replenished.

General Operational Management:

• To work according to the duties and responsibilities depending on the needs of the Authority.
• To take responsibility and ensure proper usage of any equipment used.
• To be familiar with the various Lands Authority regulations.
• To undergo training as may be required from time to time.
• To understand the targets set out in the work area and ensure such targets are reached, meeting own and team targets.

Quality Assurance:

• To assist and ensure maximum efficiency in the overall aspects of this job.
• To assist in reaching the set goals and standards established by the Authority/Directorate.

External Relations:

• To implement and lead communication plans directly or indirectly, including participation in various meetings.
• To establish an effective line of communication to ensure that customer expectations both external and internal, are met.
• To take a proactive approach with customers in terms of follow-ups.

PERSON SPECIFICATION - The qualifications, experience, skills and other attributes required by the job holder.

Essential

• In possession of O-Level Qualifications (MQF level 3) in at least four (4) subjects, and two (2) years of relevant work experience.

AND/OR

• Four (4) years of relevant work experience in a similar position.

Skills

• Good knowledge of verbal and written communication in both Maltese and English is essential.
• Attentive to detail.
• Highly organized and efficient.

Jobsplus Permit Number - 54/2026